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Compliants Policy

 

As well as being told when we do things well, we also need to know when things don’t go quite so well. When this happens, you can support us by letting us know what the problem is as soon as possible.

It is hoped that the relationship built up between you and our staff will enable you to raise any issues or concerns you may have.

Any formal complaint should be addressed to the Practice Manager who will initially respond within 3 working days. The complaint will then be investigated and a final outcome reported back within 10 working days.

Should patients not be satisfied with the result of our procedures, then a complaint may be referred to NHS England’s Customer Contact Centre on 0300 3112233 or for private patients, the Dental Complaints Service on 020 8253 0800.

e relationship built up between you and our staff will enable you to raise any issues or concerns you may have.

Any formal complaint should be addressed to the Practice Manager who will initially respond within 3 working days. The complaint will then be investigated and a final outcome reported back within 10 working days.

Should patients not be satisfied with the result of our procedures, then a complaint may be referred to NHS England’s Customer Contact Centre on 0300 3112233 or for private patients, the Dental Complaints Service on 020 8253 0800.